Terms&Conditions

1. Introduction

These Terms and Conditions govern the use of the Glow Flame Limited website and the services provided by Glow Flame Limited. By accessing this website or booking our services, you agree to these terms in full.

2. Services Provided

Glow Flame Limited provides professional gas and boiler services, including but not limited to:

  • Boiler installation

  • Boiler repair

  • Boiler servicing

  • Landlord Gas Safety Certificates (CP12)

  • Gas hob installation

  • General gas and heating services

3. Quotations & Pricing

  • All quotations are provided based on the information available at the time.

  • Final pricing may change if additional work, parts, or unforeseen issues are identified during the job.

  • Any price changes will be explained and agreed with the customer before work continues.

  • Quotes are valid for a limited time unless stated otherwise.

4. Appointments & Access

  • Customers must ensure safe and reasonable access to the property at the agreed appointment time.

  • If access is not provided, Glow Flame Limited reserves the right to charge a call-out or cancellation fee.

  • Delays caused by restricted access or unsafe working conditions are not the responsibility of Glow Flame Limited.

5. Cancellations & Missed Appointments

  • We request reasonable notice for appointment cancellations or rescheduling.

  • Missed appointments or late cancellations may result in a fee.

  • Glow Flame Limited reserves the right to reschedule appointments due to emergencies, weather conditions, or unforeseen circumstances.

6. Safety & Compliance

  • All gas work will comply with Gas Safe and UK safety standards.

  • If an appliance is found to be un safe, Glow Flame Limited has the right to isolate it in the interest of safety.

  • Customers are responsible for maintaining their appliances after service completion.

7. Warranties & Guarantees

  • Manufacturer warranties apply to new boilers and parts where applicable.

  • Glow Flame Limited is not responsible for manufacturer warranty decisions.

  • Workmanship is guaranteed for a reasonable period, excluding issues caused by misuse, tampering, or existing faults.

8. Customer Responsibilities

Customers agree to:

  • Provide accurate information about appliances and property conditions

  • Ensure appliances are accessible and safe to inspect

  • Follow safety advice provided by our engineer

9. Website Use

  • Website content is for general information only and may change without notice.

  • Unauthorized use, copying, or reproduction of website content is prohibited.

  • We do not guarantee uninterrupted or error-free website access.

10. Limitation of Liability

Glow Flame Limited shall not be liable for:

  • Indirect or consequential loss

  • Damage caused by existing faults or third-party installations

  • Loss arising from delays beyond our control

11.Changes to Terms

Glow Flame Limited may update these Terms and Conditions at any time. Continued use of the website or services indicates acceptance of any changes.

11. Governing Law

These Terms and Conditions are governed by the laws of England and Wales. Any disputes shall be subject to UK jurisdiction.