1. Information We Collect
We may collect and process the following personal information:
Name
Phone number
Email address
Property or service address
Details provided through contact forms, phone calls, or email enquiries
2. How We Use Your Information
Your personal data may be used to:
Respond to enquiries and provide quotations
Arrange appointments and deliver services
Communicate about bookings, services, or follow-ups
Meet legal and regulatory requirements
3. Legal Basis for Processing Data
We process personal data based on one or more of the following:
Your consent
Performance of a contract (providing requested services)
Legal obligations
Legitimate business interests
4. Data Sharing
Glow Flame Limited does not sell, rent, or trade your personal information.
We may share data only when:
Required by law or regulatory authorities
Necessary to complete a service you have requested
5. Data Security
We take appropriate technical and organisational measures to protect your personal data against:
Unauthorised access
Loss or misuse
Disclosure or alteration
6. Data Retention
We keep your personal information only for as long as necessary:
To provide services
To meet legal, tax, or regulatory obligations
7. Your Rights
Under UK data protection law, you have the right to:
Access your personal data
Request correction of inaccurate information
Request deletion of your data
Object to or restrict processing
Withdraw consent at any time
8.Changes to This Policy
This Privacy Policy may be updated from time to time. Any changes will be posted on this page with an updated revision date.
9. Third-Party Links
Our website may contain links to external websites. Glow Flame Limited is not responsible for the privacy practices or content of third-party sites.
10.Cookies
Our website may use cookies to improve functionality and user experience.
For more details, please see our Cookie Policy.